Shipping Info - Pool Equipment and Supplies

At Hydromax, we aim to deliver your pool equipment and supplies efficiently and securely. Please review our shipping guidelines below. By placing an order, you agree to these terms.

1. Order Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
• Processing may take longer for customized items, high-volume periods, or if additional verification is needed (e.g., for fraud prevention).
• You will receive an email confirmation once your order ships, including tracking information where available.

2. Shipping Methods and Carriers

• We ship via reliable carriers such as USPS, UPS, FedEx, or other partners, selected at our discretion based on item size, weight, and destination.
• For oversized or heavy items (e.g., pool pumps over 50 lbs), freight shipping may be required, which could incur additional fees and longer delivery times.
• Hazardous materials (e.g., pool chemicals like chlorine) are shipped ground-only and comply with applicable regulations; air shipping is not available for these items.

3. Shipping Rates

• Shipping costs are calculated at checkout based on item weight, dimensions, destination, and selected method.
• Rates are non-refundable and may include handling fees. We reserve the right to adjust rates for remote areas or special handling.
• Free shipping promotions, if offered, apply only to qualifying orders and standard ground shipping within the contiguous U.S.; exclusions may apply for Alaska, Hawaii, or international destinations.

4. Delivery Times

• Estimated delivery times are provided at checkout but are not guaranteed. Standard domestic shipping (U.S.) typically takes 3-7 business days after processing.
• Delays may occur due to weather, carrier issues, customs (for international orders), or other factors beyond our control. We are not liable for any such delays.
• For Amazon orders, shipping follows Amazon's timelines and methods if using their fulfillment services.

5. Domestic Shipping (U.S.)

• We ship to all 50 states, including Alaska and Hawaii (additional fees may apply).
• PO Boxes may be accepted for small items but not for oversized or hazardous products.
• All shipments originate from our facility at 1555 NW 28th St, Miami, FL 33142.

6. International Shipping

• We offer shipping to select international destinations; availability is shown at checkout.
• International orders may take 7-21 business days or more, depending on customs clearance.
• You are responsible for all customs duties, import taxes, VAT, and any additional fees imposed by your country. We do not cover these costs and cannot predict them.
• Some products (e.g., hazardous chemicals) may not be eligible for international shipping due to regulations.

7. Tracking and Delivery Confirmation

• Tracking numbers are provided via email for most shipments. Monitor your order status through the carrier's website.
• Signature confirmation may be required for high-value orders at our discretion.
• If a package is returned to us due to an incorrect address or failed delivery attempts, you may be charged for reshipping.

8. Lost, Damaged, or Incorrect Shipments

• Inspect your package upon arrival. Report any damage, loss, or errors to us at support@hydromax.com within 3 days of delivery, including photos and order details.
• For carrier-damaged items, file a claim directly with the carrier; we will assist where possible but are not liable beyond our Return and Refund Policy.
• If a package is lost in transit (confirmed by the carrier), we may issue a replacement or refund at our discretion, minus any restocking fees.

9. Address Accuracy and Changes

• Ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses due to incorrect addresses.
• Address changes after order placement may not be possible; if accommodated, additional fees apply.
• We reserve the right to cancel and refund orders with suspicious or undeliverable addresses.

10. Additional Terms

• Shipping policies are subject to change without notice.
• This policy is incorporated into our Terms of Service. For returns related to shipping issues, refer to our Return and Refund Policy.

For questions about shipping, contact us at support@hydromax.com.