Help Centre
G'day Pool Friend, how can we assist you?
- You may return eligible items within 14 days of delivery for a refund or exchange, subject to approval.
- Returns must be initiated by contacting our customer support team at support@hydromax.com. We do not accept returns through your account portal without prior approval.
- Proof of purchase (order number or receipt) is required for all returns.
Our mission is simple: Affordable Excellence. We prioritize equipment that maximizes performance and minimizes operating costs. From high-flow variable speed pumps to intelligent
automation systems, our catalog is designed to make pool ownership easier and more cost-effective.
- Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
- Processing may take longer for customized items, high-volume periods, or if additional verification is needed (e.g., for fraud prevention).
- You will receive an email confirmation once your order ships, including tracking information where available.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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