Hydromax Refund & Return Policy

At Hydromax, we are committed to providing high-quality pool and spa supplies. Due to the nature of the products we carry—such as hazardous chemicals, heavy equipment, and sensitive electrical components—we follow a strict return policy aligned with industry standards. Please review the details below before requesting a return.

1. General Return Window

  • Timeframe: Most new, unopened, and unused items may be returned within 30 days of the delivery date.

  • Authorization Required: All returns require a valid Return Merchandise Authorization (RMA) number.
    Returns sent without an RMA will be refused and returned at the customer’s expense.

2. Return Eligibility

To qualify for a refund, items must be:

  • In new, resellable condition

  • In the original manufacturer packaging, with all seals, labels, manuals, and accessories intact

  • Free from signs of installation, water exposure, or wear

3. Non-Returnable Items

For safety, regulatory, and quality assurance reasons, the following items are Final Sale:

Chemicals & Liquids

  • Pool chemicals, reagents, and any liquid products cannot be returned due to federal shipping regulations.

Electrical Equipment

  • Pumps, motors, heaters, circuit boards, chlorinators, and pool lights

  • These items cannot be returned if opened or if there are signs of installation

  • Note: These items are covered under the manufacturer’s warranty (see Section 6)

Custom or Special Orders

  • Items made or ordered specifically for your project (e.g., custom safety covers, custom vinyl liners)

Cut-to-Length Products

  • Hoses, tubing, or rope cut to customer-specified lengths

4. Restocking Fees

Return processing fees follow wholesale industry standards:

  • Standard Returns: A 20% restocking fee applies to all eligible non-defective returns

  • Commercial / Freight Items: Large equipment shipped via freight may incur a 25% restocking fee

  • Fee Waivers: Restocking fees are waived only when Hydromax is at fault (e.g., incorrect item shipped)

5. Shipping Costs

  • Return Shipping: The customer is responsible for all return shipping costs. We recommend using a trackable, insured carrier (UPS/FedEx).

  • Original Shipping: Outbound shipping charges are non-refundable.

  • Free Shipping Adjustment: If your order qualified for free shipping, the actual shipping cost we paid will be deducted from your refund.

6. Defective Items & Warranty Claims

Damaged on Arrival

  • If your order arrives visibly damaged, please refuse delivery or note the damage on the carrier’s receipt.

  • Concealed damage must be reported to Hydromax within 72 hours of delivery.

Manufacturer Warranty

  • Most equipment is covered directly by the manufacturer (e.g., Pentair, Hayward, Jandy).

  • If an item becomes defective after installation, you must contact the manufacturer to file a warranty claim.

  • Hydromax can provide proof of purchase to support your claim.

How to Request a Return

  1. Contact Us: Email support@gethydromax.com with your Order ID and reason for return.

  2. Receive RMA: If approved, we will issue an RMA number and provide the correct return address.

  3. Ship the Item: Clearly write the RMA number on the shipping label only (not on the product box).

  4. Refund Processing: Once the return is inspected and approved, refunds are issued within 5–7 business days to the original payment method.


Contact us

for more information

Join The Pool Crew

"Quality equipment only goes the distance when it's used and maintained properly"